Enlightened-Leaders, LLC - Hayden Hayden - Crucial Conversations

Crucial Conversations^TM

What do you do when you get hijacked by your emotions? How about when others have opposing opinions? These are the times you should do your best and often do your worst! You act out your frustration. Results suffer! What do the very best do?

Sample Applications When we should do our best and the results are critical to our success, we often do our worst when our emotions hijack us or we get caught in a downward spiral of debate and argument. Crucial Conversations are not everyday casual conversations, they're crucial when the stakes are high, emotions run strong and there's typically opposing opinions. How we maneuver through these conversations are critical to the results we get in our lives. Get good at Crucial Conversations and everything else in life gets better!

Whenever you’re not getting the results you’re looking for, it’s likely that a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you CAN'T talk honestly with nearly anybody about almost anything, you can expect POOR RESULTS.

On the other hand, make Crucial Conversations skills your best practices and everything gets better.

When leaders and employees routinely use dialogue skills, they are able to talk openly and effectively about important issues. The results of this open, effective communication are predictable. As people gain greater access to vital information, your organization becomes more effective and a more enjoyable place to work.

Those proficient at Crucial Conversations^TM:

Stay focused on goals even when emotions run strong;

Increase awareness of warning signs that a conversation is about to take a turn for the worse;

Make it safe to talk about almost anything;

Create healthy dialogue even when you feel scared, angry, frustrated or hurt;

Say potentially hurtful things in a way that minimizes defensiveness;

Listen effectively even when others blow up or clam up;

Move successfully from discussing tough issues to taking healthy action.

Crucial Conversations^TM are those conversations that have opposing opinions, strong emotions and high stakes.

Handled poorly, crucial conversations can get ugly. Handled well, crucial conversations will:

Enrich relationships

Increase your influence

Strengthen your teams

Boost your bottom line

Enlightened-Leaders, LLC is a certified Master Facilitators of Crucial Conversations^TM and Crucial Confrontations^TM by VitalSmarts, LC. All Crucial Conversations^TM and Crucial Confrontations^TM workshops, materials and labs are the product of VitalSmarts, LC. Our close alliance with VitalSmarts, LC allows us to represent them in Central Texas. By standing on the shoulders of these giants, we help others benefit from their years of research and experience. We have found that the use of these tools and principles are truly an enlightened way to operate both in business and in our personal lives, as evidenced by the consistent and sustainable ability to produce results in any situation, while improving even the thorniest of relationships.

"Working with E-L has helped me gain a whole new level of ability in my leadership and in getting results with my executive team and clients. I am both surprised and pleased with this new level of ease and enjoyment I’m experiencing at work and at home. Thanks Enlightened-Leaders!"

    Margo Dover
    CEO
    Skillpoint Alliance

First and foremost, I feel I have a much deeper understanding of who I am and what key characteristics of my personality are driving my life. The insights into my past and key events that have shaped my perception of what I can and can’t do have been extremely valuable.

The changes we have worked through allow me to deal with people on a much more positive and grounded manner. My relationships have improved significantly with my wife, children, friends, and business associates.

David Lastrapes
Retired Dell Executive

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