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Can You Ensure Accountability and strengthen relationships at the same time? How about when emotions run strong and new topics are introduced? If holding others accountable to keeping their promises, addressing bad behavior or unmet expectations is a challenge for you while improving the relationship, then Crucial Confrontations™ training is definitely for you. This is what sets the ‘A’ players apart from the rest and should be required skills for any manager or executive. Every individual, team, and organization faces disappointment. A coworker misses a deadline, a boss fails to live up to an expectation or a direct report just plain behaves badly. People make promises, break them—and then bad things happen. We all face accountability challenges because in today’s highly complicated and interdependent world we rely on one another and then, for some reason or another, we let each other down. We run into barriers, something comes up, priorities change—the list is endless. Learn to hold anyone accountable— at any level in the organization or your personal life. Confront the gaps in your life by stepping up to unresolved issues—those you face every day or the ones you’ve avoided for years. Crucial Confrontations™ training will help you constructively manage conflict and achieve results, improve relationships, and achieve breakthroughs in personal, team, and organizational performance. CRUCIAL CONFRONTATIONSTM A Seven-Step Process for Creating Accountability, Improving Performance, and Ensuring Execution Broken promises, violated expectations, and bad behaviors are a part of life. These “gaps” between what you expect and the results you’re getting are at the heart of most chronic problems. Left unaddressed, performance suffers, accountability disappears, and execution stalls. Most often, the only result is that the problems persist. At the heart of almost all chronic problems are issues we avoid or handle poorly. When we avoid these issues, we lower standards, we vote for the status quo, or we “act it out” in ways that perpetuate our problems. Crucial Confrontations training is culled from over 10,000 hours spent observing hundreds of master communicators to give you the skills to effectively confront anyone about almost anything in ways that get results and strengthen relationships. Put to work, this problem-solving approach for managing people and processes increases organizational performance by 20 to 50 percent and even alters the bad behaviors that account for up to 90 percent of divorces. Enlightened-Leaders, LLC is one of a few certified Master Facilitators of Crucial ConversationsTM and Crucial ConfrontationsTM by VitalSmarts, LC. All Crucial ConversationsTM and Crucial ConfrontationsTM workshops, materials and labs are the product of VitalSmarts, LC. Our close alliance with VitalSmarts, LC allows us represent them in Central Texas. By standing on the shoulders of these giants, we help others benefit from their years of research and experience. We have found that the use of these tools and principles are truly an enlightened way to operate both in business and in our personal lives, as evidenced by the consistent and sustainable ability to produce results in any situation, while improving even the thorniest of relationships. |
Sales in the last six month have increased by 40% and additionally, my business was able to close the largest group sale in 16 years of existence. The techniques and skills that I have learned over the last 6 months of coaching have obtained results for me with my company and employees that I had failed to achieve the last 2 years. The knowledge and insights I’ve gained are creating a future for the business which will enable us to achieve our goals for continued growth for years to come.
[my E-L coach] has a very detailed customized process to enable business owners to operate and function at their desired pace. His coaching revealed where I was stuck or where I stopped myself. His techniques and insights revealed a new method of operating for me that I chose to implement and then was able to achieve the desired results.
Dee Leekha, Agent
Allstate Insurance Company
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